Q&A

1. How long it takes to deliver my product?

= From seven days to a maximum of only 21 days, depending on where in the US do you live.

2. Do I get a warranty?

= Of course! You have plenty of time to report a manufacturing or shipping flaw directly with us. A maximum of 15 days since you received your product, and we will be happy to assist you. You will just cover the shipping back expenses (this is just in case. We have never received any claims because we make sure that our products are manufactured with the highest quality standards.

3. How can I confirm that my purchase was already shipped and keep track of the package?

= You can send us a WhatsApp message to the number +521 55 5496 8341 and we will provide you your tracking number and your purchase confirmation number, if you haven't received your e-mail with that info. You can also track your package directly at epacket.com (the shipping company we work with) or we can send you screenshots with the tracking, to your e-mail or phone number, whichever you like.

4. If I made a purchase by mistake, how long do I have to cancel and get a full refund?

= Unlike other companies that only give you 12 hours to cancel, here with   Salut Shop you get 24 hours to cancel your purchase and you will get a full refund on your money, An entire day!

5. Who are you?

= Hi! We are Ruslan and Victoria, a couple that has been creating products and selling offline in Spain and in Mexico since 2013, and now we're expanding into the US and Canada to have more happy customers around the world. You can learn more about us on our Social Media, as well as on the About Us page,

If you have any other questions, feel free to write us via WhatsApp, Facebook, Instagram and e-mail.